Fife Centre for Equalities (FCE) has recently become a member of Happy to Translate (HTT). The initiative has been around since 2006 and was originally funded by the Scottish Government to provide support for organisations to ensure their services are available to those who speak little or no English. Since then, HTT continues to grow its membership and the unique logo is widely recognised by those requiring language assistance.
As a member of HTT, FCE displays the logo and is provided with tools which staff are trained to use to help identify a service user’s language. This ensures that we are able to provide the same level of service to all our tenants and clients and make effective and efficient use of language service provision through professional language companies. Language service provision can be over the telephone, face-to-face or British Sign Language (BSL) interpreting or written translation.
HTT currently has over ninety members from across Scotland and a small number in England. In addition to FCE, members include Housing Associations, contractors, regulatory bodies like the Care Inspectorate, Scottish Housing Regulator and OSCR and local authorities like City of Edinburgh Council and also the Scottish Parliament.
You can find out more about Happy to Translate here.